The key to crisis management is to not put the blame on the shoulders of the individuals who caused the crisis, but instead look at the system that made those individuals fail. Our flaws are...
When conflict arises, it’s often best to face it as soon you get the opportunity. Conflict tends to multiply if you walk away from it. Look the beast in the eye, or let it breed and get bitten...
When confidence in your own ability is making you deaf to feedback from your peers, blind to your own weakness and inconsiderate towards others, its strength turns into a weakness. Confidence gives...
It’s a common pitfall among experienced business leaders to believe punishing disappointing performance goes a longer way than rewarding good performance. Statistics seem to be on their side:...
When I was leading a team of 12 in South Africa, I’d often do something called ‘caring by wandering around’. I’d walk the floor and sit with someone in the team, always asking them the same...
Hold on Goldfish… this is not your usual article. It takes a mind-boggling 15 minutes of your undivided attention to read this article cover to cover. This makes it by far the longest article...
Language is an interesting and tricky thing. As far as we know, it is one of the most advanced tools out there to express ourselves. Language is one of the main reasons the human race has progressed...
Feedback is essential on the road to success. Whatever you define as success, often the path that leads to this point is not clear-cut. It’s almost like you are walking towards a mountain top you can...
It's hard enough to listen to constructive feedback with an open mind, let alone when the feedback is delivered in a poor manner. What if the feedback you get is not constructive, but instead...
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